Privacy Policy

Introduction

The Glorious Spa and Beauty (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gloriousspa.com.au, use our services, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We collect information about you in various ways when you use our website and services, including:

Information you provide us

• Personal Identification Information: This includes your name, email address, phone number, postal address, and any other information you provide when booking an appointment or contacting us.
• Payment Information: If you make a purchase or booking, we collect payment details necessary to process your transaction.
• Health Information: Information about your health or medical conditions if you disclose them to us for customising your spa experience.

Information we collect automatically

• Log Data: When you visit our website, our servers automatically record information that your browser sends. This may include your IP address, browser type and settings, the date and time of your request, and how you interact with our website.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Information from third parties

We may receive information about you from third parties, such as social media platforms, public databases, or marketing partners.

How We Use Your Information

We use your personal information to:

• Provide and manage the services you request
• Send appointment confirmations and important updates
• Inform you about relevant promotions, services, or special invitations
• Maintain a safe and comfortable environment during treatments
• Enhance and refine our services through performance and usage analysis

Sharing Your Information

We do not sell or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Access – You may request a copy of the personal information we hold about you.
• Correction – You may request that we update or correct inaccurate or incomplete information.
• Erasure – You may request that we delete your personal information where legally permitted.
• Restriction – You may request that we limit how your personal information is used.
• Data Portability – You may request a copy of your information to transfer to another service provider.
• Objection – You may object to certain types of data processing.

To exercise any of these rights, please contact us at: hello@gloriousspa.com.au

International Users

Your data is processed in accordance with Australian law and protected using industry standards. GDPR alignment available on request.

Bookings, Payments & Public Holiday

Public Holidays & Sunday Surcharge

Please note that appointments scheduled on Sundays and Australian public holidays incur a 10% surcharge.
This surcharge reflects additional operational costs associated with these days and will be applied to the total service cost at checkout.

Bookings, Payments & Cancellations

All appointments must be paid prior to the commencement of the session.

We kindly request at least 24 hours’ notice for any cancellations. Cancellations made with less than 24 hours’ notice may result in the full treatment fee being forfeited.

Rescheduling requests made within 12 hours of the scheduled appointment may incur a 50% rescheduling fee.

Repeated missed appointments (no-shows) may result in booking restrictions or the requirement for full prepayment for future bookings.

Payment Methods

We accept the following payment methods:

• Credit and debit cards
• Cash
• Afterpay

Please note that a 2% surcharge applies to credit card payments.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@gloriousspa.com.au
By visiting this page on our website: gloriousspa.com.au
By phone number: 0411690489

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure practices as described herein.